Refund & Cancellation Policy

1. Digital Products (PDFs & Notion Templates) – Non-Refundable

• All digital products, including Notion templates and PDFs, are final sale and non-refundable.

• Due to the nature of digital downloads, we cannot issue refunds once a purchase has been completed.

• If you experience technical difficulties accessing your files, please contact us, and we will assist you.

1.2 Concierge Services (Including Custom Notion Templates, Digital Itineraries &/or Add-On Features) – Limited Refunds

• Refunds for concierge services will be provided ONLY if the service has not yet begun.

• A confirmation email will be sent when we start creating your custom Notion template or add-on feature.

• Once the creation process has started, no refunds will be issued.

• No refunds will be provided for Add-On services, or items listed for purchase above the standard base quotes of the Concierge service.

💡 Key Rule: You may cancel at any point during the information gathering stage. If you cancel before receiving the confirmation email, you are eligible for a full refund. If you cancel after the confirmation email is sent, no refund will be provided, including any add on features.