Privacy Policy

Effective Date: February 11, 2025
Last Updated: February 11, 2025

1. Introduction

Chasing Miles Travel ("we," "our," or "us") is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit [chasingmilestravel.com], in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

Our website is hosted on Squarespace, which provides the platform that allows us to sell our products and services. By accessing or using our website, you agree to this Privacy Policy and the processing of your data as outlined below.

2. Information We Collect

We collect the following types of information to provide and improve our services:

✔ Personal Information: Name, email address, phone number, mailing address, and any details provided when signing up or making a purchase.
✔ Payment Information: All transactions on our website are processed through Squarespace’s secure payment system, which may involve third-party payment processors such as Stripe, PayPal, or Apple Pay. We do not store your payment details; however, these third-party providers may collect and process your payment information in accordance with their privacy policies.
✔ Usage Data: Information about how you use our website, including IP address, browser type, device information, and pages visited.
✔ Cookies & Tracking Data: We use cookies and similar tracking technologies to analyze website traffic and enhance user experience.

3. How We Use Your Information

We collect personal information for the following purposes:

✔ To provide, operate, and improve our website and services.
✔ To process transactions through Squarespace Payments, Stripe, or PayPal securely.
✔ To respond to inquiries, customer support requests, and service-related communications.
✔ To send promotional content, updates, and marketing materials (only with your consent).
✔ To comply with legal obligations and protect against fraud or unauthorized activity.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data under these circumstances:

With Service Providers: We use third-party services, including Squarespace, Stripe, and PayPal, which may process your data for payment and analytics.
For Legal Compliance: If required by law, regulation, or government request, we may disclose information to comply with legal obligations.
For Business Transfers: In the event of a sale, merger, or business restructuring, personal data may be transferred to the acquiring entity.

5. Payment Processing & Security

5.1 Payment Methods & Processing

All payments made to Chasing Miles Travel are processed securely through Squarespace Payments, Stripe, PayPal, or Apple Pay. We do not store your credit card or banking details.

For concierge services and add-on features, payments typically will be invoiced through Squarespace’s invoicing system, but may also be arranged off-site through alternative payment methods, such as direct bank transfer, e-Transfer, PayPal, Square, or third-party invoicing. These transactions are still subject to our refund and cancellation policies (see Section 4 of the Terms and Conditions).

If payment is made off-site, the customer must provide full payment before we begin any work. Once payment is received and the confirmation email is sent stating that the custom service and/or add on has begun, no refunds will be provided.

5.2 Security of Transactions

We take security seriously and ensure that all transactions made through our website and third-party providers comply with PCI-DSS (Payment Card Industry Data Security Standard) to protect against fraud and unauthorized transactions. However, if you choose to pay using an off-site method, you acknowledge that Chasing Miles Travel is not responsible for delays, payment errors, or security breaches caused by third-party banking institutions or payment providers.

For concerns regarding payments or refunds, please contact us.

To learn more about Squarespace’s payment security, visit their Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

🔹 Improve website functionality and user experience.
🔹 Analyze traffic and engagement through tools like Google Analytics.
🔹 Deliver personalized content and targeted advertisements.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website performance.

7. Data Security & Retention

We take reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

📌 We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

8. Your Rights & Choices (Applicable to Canadian Laws)

Under PIPEDA and Alberta’s PIPA, you have the right to:

✔ Access & Request Copies of your personal data.
✔ Correct or Update inaccurate information.
✔ Withdraw Consent for marketing communications at any time.
✔ Request Deletion of your personal data (subject to legal requirements).

To exercise these rights, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external sites, and we encourage users to review their policies before providing personal information.

10. Children's Privacy

Our services are not intended for children under 13 years old, and we do not knowingly collect personal data from minors. If you believe we have collected information from a child, please contact us for immediate removal.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after updates constitutes acceptance of the revised policy.

12. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us:

📩 Email: chasingmilestravel@gmail.com

✅ By using Chasing Miles Travel, you acknowledge and agree to this Privacy Policy.